Thursday, January 23, 2014

“Unable to launch RDP native” using Fortigate SSL VPN Portal

Recently we started receiving calls from our Fortigate customers that they cannot launch RDP sessions from within their web portal.  After a bit of troubleshooting I discovered that this was caused by a recent Java update (Java 7 Update 51).  More information can be found here, here and here.

The exact error looks like this:



The workaround in this case is very simple, just add your Fortigate Portal address to the Exception Site List in your Java configuration, like so:


More information about the exception list can be found here.